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Tracking logs for read failure diagnostic

In order for us to troubleshoot your issue we need to create a tracking log until SV4 (SecureView 4) fails. Please download attached file and unzip to obtain respective files.

Place it (them) into instructed location below then run SV4 to read the phone and let it fail.

For Android only: Download Attached "SecureView.exe.config.zip"

"SecureView.exe.config" : create general exe log at
C:\Users\{your full computer name\AppData\Local\Secure View\ SecureView.log

 

For iphones only: Download Attached "Susteen.core.infrastructure.zip"

"Susteen.Core.,Infrastructure.dll": Create log on iphone reading error.

Where to place these log tracking files: 

Please go to C:\Program Files (x86)\Susteen\Secure View and rename the existing

Android: Rename "SecureView.exe.config" to something like "Original_SecureView.exe.config" Then paste this new "SecureView.exe.config"/Susteen.Core.,Infrastructure.dli"to the same location.

iPhones: Rename "Original_Susteen.Core.,Infrastructure.dl" to 
Then paste this new  "Original_Susteen.Core.Infrastructure.dll" to the same location.


Run the SV4 -Acquire phone - Logical (you can select all or specific data type if you know if that is causing the issue) -

If SV4 fails to read data at some point, log files  "secureview.log" is created at

C:\Users\{your full computer name\AppData\Local\Secure View\ SecureView.log

 Please send us the SecureView.log to

support@susteen.com with subject line including "log(s) attached"

If you can send the entire report folder by your FTP or 3rd party Dropbox etc you would not need to run above.

 

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