VIDEO format help:
iOS 11 and newer versions use HEVC video format which is not supported on Windows.
To playback the HEVC videos, you MUST install additional tool(s).
Susteen recommends the combination of the following (both) for the best result:
· K-Lite Codec Pack Basic
(During the installation, Select [Normal] option and decline "Additional Software Offers" at the end )
· VLC media player
For other choices, refer to the "Open Source and Free Codecs" section in the article below:
PHOTO format help: