Hardware Key not found/not detected

Please click on the link Below or paste the link to URL (The key must be connected to your pc)


This should take you to a page as below -If the driver is loaded and the key is correct you should be able to see the key info.

If you do not see this page, please ask your IT person to verify access to the page.

Or call/e-mail at 949-789-8236 Please provide the serial number (begins with AFBxxxxxxxxxxxx)

Thank you !

Image 1:


Image 2:

If you do see something as above, please click on Features and see the details and send us your info as below: (Look to the right end)

Apex feature is shown as "411"

SV4 feature is shown as  "0"  

If you can send us a screenshot of the features we can help you more effectively

Image 3:


If you do not see the above page and the key, please check device manager for drivers below.

To go to Device manager you can simply use search option in Windows for "Device Manager".

Otherwise local port maybe blocked by internet security settings.

Please check the following (or let us know):
(Ask IT person)
As far as just Windows Firewall is concerned,
Outbound: TCP and UDP should be allowed on port 1947

This should get you through to the key but if you still have difficulty seeing the key you must check on internet security watching the outbound on port 1947 - so you may want to disable the suspect security software.

Reinstal HASP Drivers:

  1. Please download the zip file "Batch file to" and unzip it to obtain 3 files in it. Double click on "reinstall_license_driver.bat" to reinstall new driver.

Backup: (If above try fails, we will use the one below (Will walk you through over the phone)

Please call me at any time or let me know the date and time if you want me to call you.


Thank you.

Or call/e-mail at 949-789-8236 Please provide the serial number (begins with AFBxxxxxxxxxxxx)

Shoji Taniwaki aka (Sean)
Susteen Inc



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