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How to fix W10 and iPhone connection with SV4

If you are having isssue connecting to Apple devices with Windows 10 and SV4 please try below

or contact support@susteen .com or call 949-789-8236. 

Once the fix is applied for any iphone for new iphones connection issue please try shortcut at the end ""************     SHORTCUT     ****************"" 

1. Click on search box in your W10 and enter "Device Manager" and click on it
2. Go to the bottom of the list and you should have
"Universal Serial bus Controllers"
AND
"Universal Serial bus DEVICES" - Open this directory and

3. Right click on "Apple Mobile Device USB Composite device"
4. Click "Update driver" - Browse My Computer for Driver Software - "Search for driver software in this location" box should be populated by
a path "C:|Program Files\Common Files\Apple\Mobile Device Support\Drivers

5. "OK" or "Next
9. Reboot the PC and verify the device manager shows ONLY "Universal Serial bus Controllers"
AND
"Universal Serial bus DEVICES" - should not be there

1. Click on search box in your W10 and enter "Device Manager" and click on it
2. Go to the bottom of the list and you should have

"Universal Serial bus Controllers"
AND
"Universal Serial bus DEVICES" - Open this directory and

3. Right click on "Apple Mobile Device USB Composite device"
4. Click "Update driver" - Browse My Computer for Driver Software - Let me ;ick from a list of Availebale drivers....."
5. Click on "Have Disk" button at the bottom right edge of "Show compatible hardware "box
6. Click on Browse
7. Browse to "Local Disk (C)\Program Files(NOT x86)\Apple\Mobile Device Support\Drivers
and click on "usbapple64.inf"
8. Click "Open" - "OK" - {this will populate the box with "Apple Mobile device USB Driver"
9. Click Next -Reboot the PC and verify the device manager shows ONLY
10. "Universal Serial bus Controllers"
AND
"Universal Serial bus DEVICES" - should not be there

11. If "Universal Serial bus DEVICES" is gone you should be able torun SV4 and it will detect the phone

 ""************     SHORTCUT     begin  ***********""*******************************

Once the fix is applied for any iphone for new iphones connection issue please try below:

1. Click on search box in your W10 and enter "Device Manager" and click on it
2. Go to the bottom of the list and you should have
"Universal Serial bus Controllers"
AND
"Universal Serial bus DEVICES" - Open this directory and

3. Right click on "Apple Mobile Device USB Composite device"
4. Click "Update driver" - Browse My Computer for Driver Software - "Search for driver software in this location" box should be populated by
a path "C:|Program Files\Common Files\Apple\Mobile Device Support\Drivers

5. "OK" or "Next
9. Reboot the PC and verify the device manager shows ONLY "Universal Serial bus Controllers"
AND
"Universal Serial bus DEVICES" - should not be there

 ""************     SHORTCUT  End ****************""*******************************

 

Please call me at any time or let me know the date and time if you want me to call you.

Thank you.

Shoji Taniwaki aka (Sean)
QA/TS
Susteen Inc
949-789-8236

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